Customers are the primary stakeholders of the KPO Industry. It’s for them, the industry morph itself with better services, better workforce and better technologies. It’s their needs that the policy makers keep in mind when they establish regulations that shapes the industry. It’s their convenience, and the thought of their empowerment that pushes the tech vendors to distribute and develop latest technologies.
KPO Council of India, while tech-minded, is also people-oriented. It understands the needs of the customers. They require the right services, coupled with the technology that they can actually use. Furthermore, these customers need to engage with the right service providers who can scale their services as per their requirements. The Council’s single platform, where all the stakeholders can engage with each other, can now collaborate with the customers to:
By directing interacting with the policy makers, the leaders in the OSP Industry and the technical Service Providers, the customers can make an informed decision about their requirements. The KPO Council , through its centralized platform, aims to create an interactive network that allows the customers to get precise information about the services, their providers, and policies and technologies that influence them.
“It’s the most important initiative for industry growth”
KPO Council is one of the most important initiatives for the growth of KPO Industry. It establishes a centralized repository of all legal, technical and financial knowledge related to the industry. Furthermore, by giving a legal voice to the needs of stakeholders, it tries to work with the regulatory bodies to simplify the policies to encourage more entrepreneurs to be the part of this rising domain.
“A legal-oriented approach to growth”
Growth in legal terms is hard to attain, but that’s the purpose of KPO Council of India. By analyzing the current laws in the OSP domain, the council works together with the members and the industry regulators to adapt them as per the current environment. Everyone has the potential of growth and the Council realizes this. Thus, it pushes towards removing many restriction that stand as an obstacle to the industry.